Tech Specs:
Center Cam 1.0

-1920x1080p HD camera
-30fps native frame rate -
-Will support WINXP/WIN7/WIN8/WIN10/Linux/Android/MAC
-1/2.7inch lens size
-f2.1, CMOS sensor, 2.0 megapixel
-USB 2.0 interface, (compatible with MAC USB C)
-14mm dia, 48mm total camera length
-Auto white-balance
-6mm,  55 and 65 HFOV degree lens size/aspect options
-Patent pending
-1 year limited warranty

Support, tutorials and tips for Center Cam

Below you will find:
-Video tutorials
-Troubleshooting tips
-Videoconference tips
-Virtual webcam controls for PC

On Center Cam's YouTube Channel you'll find:

-How to package deluxe kit
-Ring light tour
-Quick start-up guide
-Enhancing lighting on a Mac
-Trouble-shooting other common issues
-More....

For a great, free teleprompter, follow this link:
https://telepromptermirror.com/telepromptersoftware.htm

We have no affiliation with the above link, and are not responsible for any issues or support, however we've had good experiences with their interface. Its super easy to use and has simple/quick adjustments- which is what we're all about!

Troubleshooting Common Issues

Problem: Fluorescent coloring/pixilation/lines in picture.
   Solution: HD settings MUST be enabled in order for Center Cam to function properly. Adjust your computer/video-conference settings to enable HD.

Problem: Lens is out of focus.
   Solution: Center Cam has an interchangeable external lens, similar to a DSLR camera. Sometimes the lens shifts during shipping. First, plug in camera and open a video window so you actively see focus of Center Cam. Unscrew the inner nut. Rotate lens slowly clockwise 1/4 turn, monitoring focus. If focus becomes MORE blurry after 1/4 rotation, rotate counterclockwise slowly 1/2 full turn until camera comes into desired focus. Re-secure with lock nut.

Problem: Computer is not recognizing Center Cam.
   Solution: Update computer operating system. Restart computer with Center Cam UNPLUGGED. Attempt Center Cam connection again after restart. If using a USB hub, ensure that it is a powered USB hub. Center Cam requires the full amount of power provided by a USB 2.0 port. Many stand alone USB hubs will not allow for the full 5V 500mA of power that is provided from the computers USB port. If using a USB 3.1 port,  this can usually provide sufficient power to the other devices on the hub and Center Cam.

Problem: Auto White-Balance "bounce" or shifts from light to dark, or video feed is too bright.
   Solution: For PC, contact Center Cam for camera control software. For Mac, OBS or iGlasses are excellent virtual web-cam control programs that can help you dial in your lighting settings- and we are working to develop proprietary Mac virtual web-cam control software for our users. Of note- Mac controls are more limited in most video-conference apps than on PC. Assure you are not in bright/direct daylight conditions, and that your indoor lighting is accent, soft-yellow light and not overhead flourescent/white light.

Problem: Frame Rate seems slow compared to the 30 FPS promised in the specs.
   Solution: There could be a couple of reasons why the FPS is lower than the guaranteed 30 FPS. 
          1. Check to make sure that you have an appropriate amount of lighting in the room.
          2. Ensure that the HD setting is enabled for your conferencing software. This is something that has to be enabled to get the full capabilities of Center Cam.
          3. Some conferencing software has "Disable GPU hardware acceleration" enabled. Disable this setting and restart the application.
`         4. Slower WiFi speeds will also automatically slow the top-end FPS of Center Cam.

General Video-conference tips for Center Cam

Pro tip #1- Test before use in meeting.
Open your preferred video-conference provider. Connect Center Cam. ENABLE HD!
Pro tip #2- There are two ways to adjust Center Cam:
1- adjust the video-conference screen within your monitor, and 2- physically adjust Center Cam up/down/left/right.
Pro tip #3- Cameras (and people) work better in the light, make sure your work-space isn’t a cave. Center Cam does better in indoor environments than bright/direct sunlight. Make sure any artificial lights are "warm”, or bulbs with “natural" coloring, not white or fluorescent light. There are great options for less than $20. Proper accent lighting (not direct lighting) will fix 95% of light-related image issues in Center Cam (and most other webcams).
Pro Tip #4- Manage your background.
Make sure your background is professional, or at least not distracting. Lighting over your shoulder will be difficult for most webcams to deal with, including Center Cam
Pro Tip #5- Move the flex tube, not the camera head!

Use the flex tube as the handle to make adjustments to the camera position. Avoid touching camera head.

Video Control Software

Center Cam video control software for PC-based systems.
It is found under:  Options->>Video Capture Filter
This will allow you to change your video settings.

Contact Us

Have more questions?

Feel free to contact us below.

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